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Tel: 01560 322416, Fax: 01560 322425
Email: mail@empact-training.co.uk



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Service Excellence Training

One Hundred Thousand Welcomes


Leading Service Excellence

Ideal for people who have leadership roles in a business, this programme is designed to empower leaders with the knowledge and skills needed to succeed in the global tourism market.

The programme runs over two days and involves six sessions. The training takes the form of interactive exercises, group dialogue and presentations.









Delivering Service Excellence

This highly practical one day training course is designed for team members, whose service makes a difference to your visitorsí visit.

It involves five sessions and shows ways of delivering inspirational customer service not just once but day after day.

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